COVID-19 Update

New changes

  • Booking system - Following new government guidelines we have implemented a booking system alongside a capacity cap of 40 people to ensure our climbers are able to socially distance easily. Everyone wanting to climb, including our members and punch card holders, MUST book their place via the website before arriving to the centre. You will be able to book a 2 hour slot once per day and pay online before you come to minimise contact with our staff. In-order to comply with these new regulations we can now only allow anyone looking to climb, or anyone directly supervising a child, into the centre. CLICK HERE TO BOOK NOW

  • Tier 3 Lockdown - Given the change from Tier 2 to Tier 3 lockdown, we are changing some within the centre. Masks must still be worn everywhere within the centre as detailed in the 'Masks' section of this page. Additionally, you cannot book outside of your household or support bubble. Please remember social distancing must be maintained in accordance to 1 metre + rules. Additionally, we will no longer be allowing adult coaching sessions.

  • Cafe - Given current Tier 3 lockdown rules we are unable to open the cafe and sell hot drinks. We are however, still selling cold drinks and snacks at the desk.

  • Rule of 6 (not applicable in Tier 2)- Within current guidelines and rules we are unable to allow bookings of groups larger than 6 and we can't allow for groups of more than 6 within the centre. We are enforcing this and if we see groups of more than 6 congregating we shall be asking them to separate.

  • Masks - We now require customers to wear masks everywhere within the centre, except when climbing or having a drink or some food in the Café. Please ensure you are wearing a mask when arriving, leaving and when getting ready by the lockers and cubby holes.

  • Hygiene stations - We will be advising all of our climbers to sanitise their hands on arrival and exit from The Ballroom. We have also installed hand sanitising stations throughout the centre for customers to use. Our staff will be regularly cleaning all high contact areas such as door handles, reception desks, WCs and the cafe to ensure increased levels of hygiene are maintained throughout the centre.

  • Social distancing - All climbers must adhere to the government's social distancing guidelines wherever possible when climbing at The Ballroom. We have put up posters around the centre to make sure that our community understands what that means in the context of our wall. 

  • Cashless transactions - To help reduce the risk of contamination we will only be accepting contactless payments for any items purchased on site. 

  • Changing rooms and showers - We are currently unable to offer showering and changing facilities, this means that you must now arrive for your pre-booked session changed and ready to climb, and head home to shower after your session. The toilets located in the changing rooms will still be available.

  • Memberships - All memberships were frozen automatically the day we shut our doors on the 17th of March. We will be un-freezing all of them the day we open on the 25th of July so anyone with a membership is free to use it, but just remember that you still have to book your slot before arriving.

  • Bikes - We are no longer able to have bikes locked up in the centre - we have installed new racks on the front of the building underneath our sign, alternatively there are additional racks opposite KFC which is a one minute walk from the centre.

  • Chalk and rental shoes - There has been a lot of discussion around what chalk is acceptable in the current climate, we have decided to allow all forms of chalk but would recommend liquid chalk if you are able to use it comfortably. At this time we will be unable to rent out chalk bags, however we will be able to rent out hire shoes. These will have to be worn with socks by all participants and will be sanitised both inside and out after every use.

  • NIBAS sessions- We will be restarting NIBAS sessions on a Saturday and Sunday between 10-11am from the 5th of December. This will be a time when the centre is only open to children and respective parents. This will be continuing in Tier 3 within the guidance and policies provided by the government.